BayArchiver is here: eBay article pages permanently archive with the new development of BayArchiver which provides for their auction tools known dev team aborange.de a tool for complete archiving of eBay articles-page. The archived pages increase the certainty in future disputes with trading partners, competitors, or Abmahnern for seller and buyer. Many dealers or buyers on eBay had the bitter experience already in the past, that Web pages are ephemeral. This applies also and above all for the eBay landing pages, all of a sudden disappear either automatically after 90 days, but also (E.g. due to a technical problem or offer deletion).

But it doesn’t have to be equal to a disappearance: the pages can be changed even during the term of the offer by the provider or a hacker. The smart tool BayArchiver provides an antidote for all these risks now. Because the current eBay lets you use with BayArchiver article pages completely and secure it permanently in the form of archive files. See Susan Swenson for more details and insights. The archive files can serve as proof to customers, competitors and Abmahnern sellers, what really was in the offer. As you allow the buyer to protect against subsequent changes of the pages by the provider. Automated and time-saving archiving BayArchiver can be used as a stand-alone application, but also perfectly works with the popular auction management software BayOrganizer and the BayWatcher Pro from aborange.de together eBay search tool.

In these applications, a button to perform the archiving. BayArchiver can work together with most other programs easily due to its open interface. It is sufficient to inform the article numbers of the descriptions to be archived program via manual input, via the Windows Clipboard or using a simple text or CSV file. Archiving in the original format or compressed archive knows no limit on quantity and puts the pages in the powerful Web archive format (file extension MHT) off. The MHT format is a standard format that can be displayed in the Web browser. There the archived article page is displayed as 1:1-image of the original page. The MHT format is the same format as when storing a Web page to a file in the Web browser. At the BayArchiver but with the advantage that you can save articles hundreds of pages in one go with just a few clicks. The Web archive format has the advantage that it the complete auction site including all links, pictures, slide shows, scripts, sounds, etc. in unmodified form and source stores. Images no quality change, learn and even hidden elements of source code (E.g., meta-tags and comments), as well as invisible images are transferred 1:1. A storage of auction pages as PDF or image file would include only the visible page. Links, pictures, slide shows would be secured in such formats do not, not fully or reduced quality. To reduce the space required for the archiving of larger quantities, BayArchiver Haus dominated from the ZIP compression. Is This enabled, so the Web archive files before storing it are packaged as best as possible, reaching mostly a reduction to less than 50% of the original size. Within the ZIP files, the complete Orgininalseite is again in practical MHT format. Free trial BayArchiver BayArchiver XP can with Windows 2000, 2003 and Vista are used and costs 40 euros (Home license) or 45 euros (company license) in the full version. A free trial version (2 MB) allows for 28 days on your own computer to try out the program. The current version of the program can be downloaded for free: products/bayarchiver.php

Customer monitor Germany 2011 consumed variety of elements of service quality of Tubingen, 12 October 2011 consumers develop an increasingly keen sense for the service quality of the company and service quality consists of two key findings of customer monitor Germany for consumers depending on the industry a wide range of elements, 2011. Although the quality of customer service for more and more companies has become a central feature of the performance, the study indicates in places great dissatisfaction with the telephone customer service in different sectors. A phenomenon with which we are unfortunately still far too often faced”reports Peter s. Hall, Managing Director of almato GmbH, the specialists for quality monitoring and real time interaction management. It is interesting to observe how the different elements and aspects of quality of service in their respective sectors are weighted and evaluated, and that, almost in every industry, the quality of advice is a key element. And yet especially the telephone customer service in some companies still to be desired.” Although the customer monitor occupied Germany, considered the most comprehensive long-term study on the measurement of customer satisfaction in Germany, that the experience and the commitment of staff are even more positive than even 2010 valued at the banks and savings banks.

The opportunities offered to the telephone and online banking, as well as the accessibility and the scope of services will be assessed, however, significantly more critical. Similarly, it looks in the mobile industry. Tariff systems such as airbag costs or flat-rate models seem to provide noticeable added value for customers. The clients in turn reward this with a higher loyalty rate. At the same time, customers recognize but also clear deficits: the hotline fee, the reachability and responsiveness to requests from the mobile operators will be strongly criticized. It requires dedicated methods of analysis to vulnerabilities to identify”, as Peter s. Hall next.

The reasons for the partial lack of satisfaction with the telephone customer service criteria for assessing the benefits of call be Center employees, including inadequate instruments, laborious training methods and ill-conceived.” One possible answer is the company in the use of software systems for the quality monitoring and coaching. Ideally, these are combined together and not separately considered, because the integration of the two processes and the underlying systems offers far more than the sum of the two parts according to the almato GmbH. Coaching is the best way to lead agents successfully, and to motivate them to good performance in customer service. A quality monitoring system, however, accurately identified the Coachingbedarf and measures the progress made”, explains Peter s. Hall. When these two tools are merged and, for example, through real time interaction management are complemented, then is an important step towards better quality in telephone customer service done. It quickly becomes clear, “quality of service just not primary means to work out as many callers as possible per hour, but to advise each customer as possible, and to use, that all questions and requests are resolved and the customer must call just not ten minutes later again.” The almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is in performance management. Software solutions are available for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools.

Every second company continued to invest Karlsruhe despite economic crisis into customer service processes (CRM), February 18, 2009 – although the importance of customer management is increasing in the current economic crisis after the company’s own discretion, shorten many CRM budgets and move projects to a later date. At the center of investment, measures aimed at improving the customer service should be strategy according to a study of the management consultancy xact4u consulting AG. But also the issue of operating costs for CRM systems is a high priority for the majority of companies. Cambiar Investors oftentimes addresses this issue. In this respect the topic of customer relationship management is apparently quite strongly influenced by the current economic situation\”, judged xact4u Board Mario Pufahl development and points to a contradiction: right now it comes out to focus on the customers with even greater commitment and more investment in CRM would be necessary, on the other hand, the company would have to tighten our belts. Exactly these relationships also exist in the surveyed companies. To assess a significant focus on customer loyalty as a general and thus economic independent task, to 39 percent.

But in the eyes of 54 percent the economic crisis challenges to accelerate the CRM measures. On the other hand higher requirements not sure but long still that more money will be available for this. On the contrary a third of CRM executives must be satisfied in 2009 with lower budgets, another 18 percent is always not yet clarified, with what budget they can count on. All others either have similar investment options as in the previous year (41 percent), some may 2009 even a plus record (8 percent). As a direct reflection of the economic conditions is but to assess that two CRM investments planned by five companies want to move time. In every tenth case it involves measures of larger-scale, the original in another 34 percent of companies are of medium or small size.

… such as sales management since there are electronic data processing, they exist: data collection in the verschiedenstenen systems and programs ranging from the heads of each employee to Excel or Word files. But these data collections are efficient? And what makes a database from a data collection now? It is defined to the database as a collection of information in electronic form. Speaking candidly Bob Bakish told us the story. But that is only an abstract description. Many other factors play a role, such as multiple-user access, data security, query options, Awendungsunterstutzung, data integrity.

But first, we examine an important aspect: simultaneous and global access of several employees on the data. In the past, it was often the case that a variety existed of Excel spreadsheets, that could each be edited by only one user. Wanted to have a second user access, he had to ask the first, unsubscribe. This happened mostly by phone, cost time and money. There is no this problem when accessing a database.

Multiple users can access at the same time – and the not only internally, but also on the road, from any location, at any time – worldwide. Intranet-, extranet or Internet databases also offer these options, 24 hours a day, 7 days a week. I.e., your sales or external employees are at all times able to query data or even discontinue. Stocks can be controlled, immediately propagated requests or orders. Your customer has the benefit that he immediately knows which delivery he has expected. You have the benefit that your back office can begin immediately with the creation of the offer or the processing of the order. No loss of time, less cost! Or but conversely: You want to know which sales your sales made in this month, which article, what quantities were implemented. Through the continuous update of relevant data through your sales representative in the database, they will have to hand the result \”at your fingertips\”.

Starting with this release, the documents directly from the can be opened in DMS-light DMS-light download now available the new version 2.02 of document management software. As a major innovation the user interface comes in the new version still more clearly structured and the integrated data bank is now real multi-user capable. As improvements to the documents also projects and customers now can be associated if needed. The document check-in process is more transparent and thus easy to drop his completed documents the user helps. Management software to help you get started in the documents, a sample database is attached, and there are videos that show the use of the most important functions in the Help menu. “All extensions, the focus has been kept unchanged on a simple and intuitive interface, so that the use of the document management DMS-light for rare users” is still easily. For even more opinions, read materials from VMWare Integrations. The new version can be used as demo version under get_it… be downloaded.

It is fully functional and is identical to the full version. The installation requires no specialist knowledge, it must only be a ZIP file unpacked are. With the demo version, you can manage up to 100 documents. It is free of charge. DMS-light as a multi-user document management software meets all requirements in a simple and intuitive document management. The documents to be scanned can be associated with classes, projects, authors, and customers and describe the contents briefly.

With available full-text search, retrieving documents is easy and fast. Selected documents can be opened directly from the DMS-light. More information can be found under. Hagen project management Stefan Hagen Hubeliweg 286 CH-3078 Richigen + 41318398686

Shipping software logistics 3000 forwarding program now with interface for online banking software and the module Dunning expanded performance Dunning description interface – online-banking-software / DATEV / Lexware / CHD and other Dunning is an annoying, time-consuming but necessary activity in any company. The shipping software logistics 3000 was the shipping program now extends in the module – payments with a 3-stage fully automated reminders. Read additional details here: Fiona Philipp. The logistics software now has 2 separate Dunning, once for the warnings / statements of loading equipment in the pallet / load management and are responsible for the reminder of the accounts receivable. Both Dunning have the ability to store text modules for the different Dunning levels. The correct Dunning, the respective unpaid accounts receivable, is detected automatically and the correct Dunning in the corresponding reminder automates taken. With one click, the reminders are created for all unpaid accounts receivable and used the correct Dunning level for the corresponding invoice, if the maturity date of the invoices customer deposited in the freight forwarding software has been exceeded. Dunning also allows only the reminder of individual customer or individual levels through integration of diverse data filter.

A printable reminder list is generated fully automatically. The entire Dunning procedure required the time spent by one click and another click for printing for all due accounts receivable. In the reminders, any due setoffs (vendors) of each client are considered fully automated and performed. A contracting authority his previously exceeded customer deposit credit limit in the freight forwarding software, the user receives an automated credit limit warning in the software order processing logistics 3000. Collected from DatLogistik to the standard accounts receivable is overdue now part of the module payment transactions in the professional version of the Shipping software logistics 3000 – forwarding program version 10.47. At the same time, the module was equipped payments – even with 2 other data interface.

iDTRONIC, transponder as part of their RFID Multitag introduces two new industrial reader for 125 kHz and 13.56 MHz system bluebox. iDTRONIC’s latest product idea that blue box series has been specially developed for the industrial environment. It provides the necessary independence and investment security gun against dust and water according to IP65 for working in very harsh and demanding environments. Be robust CE was housing designed and tested to withstand high temperatures and guaranteed a high level of functionality and performance even under extreme conditions. Two digital inputs with optical isolation and two digital output connectors ensure a very practical and flexible application.

The integrated interfaces RS232, RS485 and Ethernet, which support the firmware upgrades, as well as the remote configuration offer a fast and safe transfer. Contact information is here: Dun & Bradstreet. This is the maximum energy consumption with RS232 and RS485 150mA and with Ethernet 400mA. The bluebox industrial reader is a modern read write unit of the latest generation, which by its enormous Storage capacity of up to 30,000 tags features. Specific IDs can be programmed according to customer requirements. Three programmable multi-color LED and a buzzer enable the application an intuitive interaction with the reader/writer. In the 125 variant all EM 4100, 4550, NXP Hitag 1 / S are kHz and 5567 transponder supports Atmel TEMIC. Five different antennas for proximity and midrange applications are already at the start of this model available. Depending on the transponder reading ranges can be achieved there type and antenna configuration, up to 30 cm.

13.56 MHz multi day reader will read all ISO15693, ISO14443A/B and the common transponder of the MIFARE family and described. Two external antennas for proximity and midrange applications are optionally available with this reader, this will allow maximum read range up to 23 cm. Learn more about the new iDTRONIC bluebox readers and antennas of the industry, as well as all other RFID read / writing instruments products you get on the Internet. iDTRONIC electronic Identification GmbH developed the iDTRONIC GmbH, headquartered in Ludwigshafen am Rhein and innovative RFID distributes hardware components, which is specifically geared towards applications product identification, data collection and access control is. Reader for the areas of mobile and long range access control includes ISO cards, tags and transponders and RFID.

Kithara s RealTime suite is more flexible for 25 years – the Swedish company Kvaser, in Germany deals with the origins of CAN – represented by the agostec GmbH & Co.KG, with solutions for the CAN technology. Kvaser provides different types of CAN interfaces and now the real-time environment from Kithara supports a number of cards. Using the RealTime Suite well real-time driver for the Kvaser interfaces are available. This is necessary because the CAN interfaces of the Kvaser GmbH are used primarily in the automotive sector and time-critical requirements under Windows require a real-time extension. The processing of CAN-messages in the Kithara-kernel driver allows safe and responses with equidistant time intervals CAN communication, as well as the fast real-time response to external events. The data will be transported over 2 – or 4-channel interfaces (E.g. the Kvaser PC104 +) and intermediate storage buffers the CAN-messages when sending and receiving of an easy of use and intuitive API. Special real-time message filters make install as well as error-handling routines for specific bus situations.

A list-only mode is possible. The Kithara was the simple diagnosis “kernel tracer”, can be used to cut with the entire CAN traffic in micro seconds resolution. Users appreciate the vendor-independent API that Kithara supports also other cards in the same way in real time. A trial version with full functionality and sample codes can be found on the website

Academia entrada ATC is entrada for the entire checkpoint portfolio Paderborn, 22.07.2010 – and checkpoint further expand their cooperation: the Paderborner VAD was certified by checkpoint now as Europe-wide sole distributor in the status of an endpoint certified collaborative support provider (ECCSP). To do this, the entrada training center academia accompanying entrada “as ATC for all checkpoint products approved. The Paderborner value-added distributor markets since 2009 the endpoint security solutions from checkpoint. Entrada security has quickly established as one of the pillars in our sales approach to the endpoint itself”, reported Jorg Kurowski, Regional Director Central Europe at checkpoint. “We take into account this high commitment now with certification as an ECCSP a status that we have allowed still no other Distributor.” Central aspects of cooperation are expanding the partner landscape and the new checkpoint training partner for the endpoint security.

Therefore that was parallel to ECCSP certification Training center of entrada which academia entrada in Paderborn, as authorized training center (ATC) for all checkpoint products approved. The first system houses were already prepared entrada partners during two training courses in the home on the certification for checkpoint endpoint security. “More events follow in autumn 2010, many of our partners want their endpoint complete security certification this year, to start with a lead in this growth market”, reported Carsten Poppe, head of technology at entrada. Preliminary certification training is therefore very much in demand and will surely be a perennial favorite in our training program. We will present our detailed training concept for the solutions from checkpoint in the coming weeks.” For questions about checkpoint and the certification as an endpoint security partner is interested resellers at entrada Karin Paderborn based value-added distributor offers a comprehensive product portfolio in the field of IT security as a partner of manufacturers from all over the world.

In collaboration with system vendors, configured and implemented the company security solutions in Germany, Austria, and of Switzerland. From the launch of sales and technical support to the extensive training program in the in-house training center: Entrada sees itself as a service provider with added value.

SAP business one Gold partner Trimergo International BV and variatec AG start cooperation Willich/Apeldoorn, March 9, 2010. The SAP business one partner Trimergo International focused on industries BV and variatec AG complement their product offerings and will expand their cooperation within the framework of cooperation. Within the framework of cooperation will develop its cooperation and expand its product offering for small and medium-sized industrial enterprises industries of focused SAP business one partner Trimergo International BV and variatec AG in the future. Now Trimergo will offer the variatec BX industrial solutions for order, individual and mass production in the BeNeLux countries. variatec AG will distribute the product line Trimergo B2, which primarily addresses industrial enterprises in the project – and plant construction, in the German-speaking market.

It is also planned that the partners offer solutions through the channel, and in other countries. Thus the spectrum of production plants can be operated by both partners from a single source in future and also you will Requirements hybrid industrial companies which have business processes in the project / construction as well as in the manufacturing, covered in a system. (As opposed to OPEC). Trimergo International BV presented Partner Summit 2010, which took place from 28 February to 02 March in Las Vegas, variatec AG on the SAP industry solutions. variatec AG presented at the CeBIT 2010, which took place in Hannover from March 02 to 06, industry solutions of trimergo for project / construction. The variatec AG is a business one SAP Gold partner develops and distributes high-performance business solutions for small and medium-sized enterprises. Variatec BX product line is fully in SAP business one integrates and provides effective features and pre-defined, industry-specific core processes – for more productivity and entrepreneurial flexibility at a lower cost. variatec AG includes a leadership methodology developed specifically on the size of the company and requirements of each sector, the introduction time and costs with variatec MX one demonstrably reduces and provides a simple and cost-effective implementation at a fixed price.

SAP business one Trimergo is Gold partner and develops innovative solutions for project-driven organizations. The Trimergo solution provides the complete function for projects and supports the coordination between materials, capacity and production/engineering. The Timergo solution provides all the tools to keep the relevant information within budgets and deadlines. Trimergo B2 has been developed for small and medium-sized enterprises and is full in the business processes of SAP business one integrated. Since the start in 2001, more than three hundred companies in Europe and North America decided Trimergo solutions. Companies from many industries such as electronics, machine building, shipbuilding, interior design, maintenance, repair and service successfully deployed these solutions. Trimergo’s headquarters is located in Apeldoorn, Netherlands, a North American Office is located in Atlanta, Georgia, Georgia.