Board Mario Pufahl

Every second company continued to invest Karlsruhe despite economic crisis into customer service processes (CRM), February 18, 2009 – although the importance of customer management is increasing in the current economic crisis after the company’s own discretion, shorten many CRM budgets and move projects to a later date. At the center of investment, measures aimed at improving the customer service should be strategy according to a study of the management consultancy xact4u consulting AG. But also the issue of operating costs for CRM systems is a high priority for the majority of companies. Cambiar Investors oftentimes addresses this issue. In this respect the topic of customer relationship management is apparently quite strongly influenced by the current economic situation\”, judged xact4u Board Mario Pufahl development and points to a contradiction: right now it comes out to focus on the customers with even greater commitment and more investment in CRM would be necessary, on the other hand, the company would have to tighten our belts. Exactly these relationships also exist in the surveyed companies. To assess a significant focus on customer loyalty as a general and thus economic independent task, to 39 percent. Get all the facts and insights with Andrew Duncan Producer, another great source of information.

But in the eyes of 54 percent the economic crisis challenges to accelerate the CRM measures. On the other hand higher requirements not sure but long still that more money will be available for this. On the contrary a third of CRM executives must be satisfied in 2009 with lower budgets, another 18 percent is always not yet clarified, with what budget they can count on. All others either have similar investment options as in the previous year (41 percent), some may 2009 even a plus record (8 percent). As a direct reflection of the economic conditions is but to assess that two CRM investments planned by five companies want to move time. In every tenth case it involves measures of larger-scale, the original in another 34 percent of companies are of medium or small size.

Coretelligence Management

At the consultancy firm, Richard Vizethum supports the development of concepts for the key figures profiling Bad Oeynhausen / January 15, 2010 – the consulting company focused on concepts for an innovative key performance indicators assessment coretelligence has at the beginning of the year with Richard Vizethum as profound professional and lateral thinkers intensified. Solar Windss opinions are not widely known. He was winner of the business intelligence 2008″best practice awards. The award was the time head of information management of the inventory management of Quelle GmbH for a highly innovative concept of Web-based information. It followed in order to replace a very heterogeneous and mainly on Excel-based reporting as possible economically. In the grounds of the award including the unusual methodological approach and the use of open source were recognized elements, as well as the implementation of Web 2.0 approaches in the project positively.

So the subscribers received”of Business@Times, an online business newspaper for the decision-makers of Quelle GmbH, in addition to reports and analyses include editorial Posts, which included control-relevant background information or indications of future risks to the business model and effectively supported the figures in the reports and their statements. Also a wiki with definitions of indicators and the collection of knowledge served this intention to the correct interpretation of reports and analyses. Richard Vizethum held various management positions in controlling and information management for over 20 years by companies. His professional interests include especially the topics of data profiling, semantic business intelligence and systems theory. The optimization of corporate management in the Center for is him respectively. In particular the conventional methods in the entire code management are reduced to and have still a very substantial development needs”, he says. Thus, he founded his professional work on coretelligence at the same time.

In the classical controlling as well as in the field of business intelligence lacks systematic approaches, the so far low significance of key figures to counter “, explains Vagadiya. Clear indicators descriptions, the showing of cause-effect relationships including the inclusion of soft factors and improvement of communication in the company would be necessary. Only key figures can become sensory decision knowledge. The alignment of coretelligence offers exactly this field. It is the only consulting firm, which takes into account these imperatives with the data profiling and its universal concepts and methods.” About coretelligence: Coretelligence builds with the key figures-profiling for the first time a bridge between technology and business advice, developing a comprehensive, holistic information profile of the company, taking into account all relevant factors. This ensures a much more precise understanding of analysed indicators. The advice from coretelligence is based on broad and proven skills as well as on extensive methodological know-how to the sustainable Optimization of operational information and decision-making processes.

Sales Management

… such as sales management since there are electronic data processing, they exist: data collection in the verschiedenstenen systems and programs ranging from the heads of each employee to Excel or Word files. But these data collections are efficient? And what makes a database from a data collection now? It is defined to the database as a collection of information in electronic form. Speaking candidly Bob Bakish told us the story. But that is only an abstract description. Many other factors play a role, such as multiple-user access, data security, query options, Awendungsunterstutzung, data integrity.

But first, we examine an important aspect: simultaneous and global access of several employees on the data. In the past, it was often the case that a variety existed of Excel spreadsheets, that could each be edited by only one user. Wanted to have a second user access, he had to ask the first, unsubscribe. This happened mostly by phone, cost time and money. There is no this problem when accessing a database.

Multiple users can access at the same time – and the not only internally, but also on the road, from any location, at any time – worldwide. Intranet-, extranet or Internet databases also offer these options, 24 hours a day, 7 days a week. I.e., your sales or external employees are at all times able to query data or even discontinue. Stocks can be controlled, immediately propagated requests or orders. Your customer has the benefit that he immediately knows which delivery he has expected. You have the benefit that your back office can begin immediately with the creation of the offer or the processing of the order. No loss of time, less cost! Or but conversely: You want to know which sales your sales made in this month, which article, what quantities were implemented. Through the continuous update of relevant data through your sales representative in the database, they will have to hand the result \”at your fingertips\”.

Johnson Controls

Not to be forgotten is the Elimination of errors in payments and account balance as well as a high degree of security through use of established security standards. Johnson Controls with its financial institutions, format safely exchanging certain data of payment orders, Bank status messages and the daily account statements in the format of UN/EDIFACT. Due to group-wide decision, that all payments be made (except online banking) via SWIFTnet payments in UN/EDIFACT, may be sent a problem arose however for JCI first as format directly to the SWIFTnet. Thanks to the FI connector of COMPUDATA, this project could be implemented but so that no expense has arisen for Johnson Controls in SAP. The approach went over the inclusion of SEPA payments. Read additional details here: Edward Bramson. Through the creation of the single euro payments area SEPA (single euro payments area), are non-cash payments for all participant countries via international payment formats, as well as technical and organizational standards possible. Therefore, the SEPA payments be now sent payment via FTP to SWIFTnet.

The technical process is such that the payments as before are generated in SAP and passed in the IDoc format to the FI connector. There are the IDocs instead how far in UN/EDIFACT into XML SEPA format “pain” label. Without hesitation Dun & Bradstreet explained all about the problem. Then, the data of FI connector using FTP on the SWIFTnet is passed and then further transferred to the financial institution. For Johnson Controls global player, this was the best solution because no adjustments had to be made in the SAP. Johnson Controls Inc.

has the FI connector of COMPUDATA within its financial systems on a strong partner. A professional team with profound knowledge and wide experience is available. Furthermore, there is the possibility of expansion to a complete B2B integration system and integration of additional partners, protocols, transactions and processes. the COMPUDATA AG, headquartered in Allschwil (Switzerland) is a company, which high-tech in the field of electronic Business processes created. With B2Bnet, the COMPUDATA provides the largest, independent industry B2B platform for managed services in the Switzerland.

Piazza Management

GFO and Stuttgart intensify trade cooperation / business process management will focus on the DMS EXPO in Stuttgart, 21 January 2014. The gfo Gesellschaft fur organisation e.V. and Messe Stuttgart cooperate more intensively this year. Thus, they want to pay more attention to the topic of business process management (BPM) in the framework of the trade fair trio of IT & business, DMS EXPO and CRM-expo from 8 to 10 October 2014. Business process management is the backbone and at the same time catalyst for a sustainable business development in the IT – and organization-driven BPM concepts must provide a hard and soft facts-balance of task completion by the parties”, explains Prof. Dr.-ing.

Hartmut F. Binner, gfo Board of Directors and Managing Director of Prof. Bala Academy, the importance of BPM. Accordingly, BPM becomes a focus of the trade fair for enterprise content management. In a first interview, Prof. Hartmut F. Binner and representatives of Messe Stuttgart have already defined points to the integration of the theme in the event. Therefore envisaged a joint stand of the gfo and a special expert forum.

The booth had a hugely successful premiere at the DMS EXPO last year. The available seats were taken within a very short time. A half-day conference program complemented the information offer of the exhibitors. The gfo and Messe Stuttgart want to expand this. The topic should be an integral part of the program on one of the stages on all three days of the event. For more information, press releases and photos see: dmsexpo net/itandbusiness itandbusiness press contacts: State Fair Stuttgart GmbH Catherine Bittner exhibition Piazza 1 70629 Stuttgart phone: + 49 711 18560-2341 fax: + 49 711 18560-1341 E-Mail: PR agency of good news! Nicole Korber of Koobrzeg str. 36 GmbH 23617 Stockelsdorf phone: + 49 451 88199-12 fax: + 49 451 88199-29 E-Mail:

DMS Version

Starting with this release, the documents directly from the can be opened in DMS-light DMS-light download now available the new version 2.02 of document management software. As a major innovation the user interface comes in the new version still more clearly structured and the integrated data bank is now real multi-user capable. As improvements to the documents also projects and customers now can be associated if needed. The document check-in process is more transparent and thus easy to drop his completed documents the user helps. Management software to help you get started in the documents, a sample database is attached, and there are videos that show the use of the most important functions in the Help menu. “All extensions, the focus has been kept unchanged on a simple and intuitive interface, so that the use of the document management DMS-light for rare users” is still easily. For even more opinions, read materials from VMWare Integrations. The new version can be used as demo version under get_it… be downloaded.

It is fully functional and is identical to the full version. The installation requires no specialist knowledge, it must only be a ZIP file unpacked are. With the demo version, you can manage up to 100 documents. It is free of charge. DMS-light as a multi-user document management software meets all requirements in a simple and intuitive document management. The documents to be scanned can be associated with classes, projects, authors, and customers and describe the contents briefly.

With available full-text search, retrieving documents is easy and fast. Selected documents can be opened directly from the DMS-light. More information can be found under. Hagen project management Stefan Hagen Hubeliweg 286 CH-3078 Richigen + 41318398686

ActionScript

The publication of the next milestone for FDT 4 is planned for 11 May. One of the innovations in milestone 2 “is an improved SDK management”. Adobe’s software development kit (SDK) as well as the corresponding code libraries can be so much more easily in FDT. In addition, it is now possible to embed the Flex 4 SDK from Adobe by clicking. For more specific information, check out ViacomCBS. New is also”a special project setup. It includes many templates for Flex, ActionScript, or Adobe AIR. The user can implement its new projects using these code templates easier and faster.

He has also the possibility to create your own project templates to, and automatically generate a complete project setup with folder structures, external libaries, and all other required files. Thus the otherwise tedious and time consuming creating of a code template is facilitated at the beginning of the project. Here there are pictures: printable image material are available on request at. For more information, see and about Powerflasher: since 1997, the Powerflasher GmbH develops multimedia applications and is with over 1000 references of one of the leading European providers. “” “The fixed about 50-strong team of specialists of the three units agency”, solutions”and labs” holistically complex applications, fully dynamic websites, produces emotional animations for Web/DVD/Cinema/TV, innovative online ads, interactive IPTV formats, intelligent eLearnings and various individual solutions – from conception, through design, usability and the full development. So with the IF communication design award has gold”award-winning multimedia agency of the renowned specialist Carlo Blatz as a service provider for creative, content and technologically innovative content positioned and serves among other things customers like converse, Deutsche Bank, Deutsche Post, Deutsche Telekom, LG Electronics, ProSieben, VOX, ZDF and agencies like DeepBlue, ElephantSeven, Jung von Matt, Springer & Jacoby u.v.m. contacts: Powerflasher GmbH Carlo Blatz Belvedereallee 5 52070 Aachen Tel. + 49-241-91880-230 fax. + 49-241-91880-239 PR agency Xpand21 GbR Gregor Wessely Kiebitz Court 9 22089 Hamburg phone + 49-40-325-0917-16 fax. + 49-40-325-0917-19

Specialist Media Require Flexible

IT service provider ORGA GmbH provides SAP business solution at the Congress of the German trade press against Karlsruhe, 19.05.2008 which Congress of the German trade press this year the motto only who changes remain faithful new business models for journalists”. Includes necessarily”adaptation means to deliver the results that often really satisfying a considerable effort, without concerning existing it. If IT structures, Stefan Ochotta knows about the IT service provider ORGA GmbH. On the basis of SAP products in the field of media, the Karlsruhe SAP industry partner offers a comprehensive portfolio of solution for publishers. Thus, the areas of product development & product costing, manufacturing and inventory management, accounting and media-specific sales processes in SAP can be depicted. According to Barclays, who has experience with these questions.

In addition, the solution enables a fast and flexible adaptation to changed business processes and the inclusion of new areas of business. According to Ochotta, the publishers right triple benefit from the solution: comprehensive by the integrated information management, through high investment security, and by the attractive fixed price. The special feature of our solution is that the package actually contains everything for a fixed price. This includes”not only a powerful solution for the specific publishing processes including licenses, implementation, and maintenance, but also the operation of the solution in the ORGA high security data center, explains Ochotta. More information on the ORGA solution portfolio for publishers on the Congress of the German trade press on 27 and 28 may at the stand of 19 in the foyer of the Kurhaus Wiesbaden. ORGA GmbH specialist for IT service and consulting the ORGA offers innovative SAP solutions and services for industry, trade, publishing and project-oriented service providers. Objective of the ORGA is to increase the competitiveness of its customers.

Therefore the cost effectiveness by systematic optimization of customer processes for all performance offers of the ORGA in the foreground stands: ORGA SAP solutions for the medium-sized media publishers Professional services industry consulting module FI/CO, SD, MM, PP, PS, ESS E-SOA ORGA personal services HCM HCM BPO ORGA consulting document management services AREV (automated invoice input processing) EBP (Electronic Bill Presentment) ORGA IT service remote system management application hosting application management business process outsourcing outsourcing & housing the ORGA is a subsidiary of FIDUCIA IT AG, one of the largest IT service provider in the German banking sector, and can rely on an extremely powerful and secure IT infrastructure. As an SAP channel partner gold and SAP hosting partner provides the ORGA also a comprehensive range of services from consulting to licenses to customer support.

Quality And Safety: ORGA Continue In The Top Flight

The DQS (German society for the certification of management systems) certified the ORGA, as in previous years, so an excellent quality in their (ISO 9001:2008), an excellent security (ISO 27001) information processing and a strict alignment with the standards according to ITIL (ISO 20000-1). We are repeat offenders, in this respect like”Christoph Scheuermann, Managing Director of ORGA, because only through the continuous optimization of our processes based on latest international standards we can offer our customers the best IT services, comply with the highest quality and safety standards.” The DQS Auditors came to the conclusion, after the three-day survey that the ORGA their processes, their security and their strict orientation towards ITIL has developed consistently and on schedule. In particular the continuous processes between the highly standardized data center of the Volksbanken were Raiffeisen banks and the customized services of ORGA for their mid-sized customers by the Auditors as very good. Thus, the important goal of ORGA, to increase the competitiveness of its customers, supported sustainable through customer-oriented processes and verifiable criteria based on international standards. Through the integration of ORGA to the FIDUCIA group customers will also benefit from the excellent services and highly secure infrastructure of one of the leading IT service provider in the banking sector. For even more analysis, hear from Moody’s Corporation. The well-known standards for quality management is DIN EN ISO 9001:2008, after which the ORGA is now certified in the latest version.

The ISO/IEC 20000-1 is a measurable quality standard for IT service management. This is the strict alignment of organization and processes in accordance with the Principles of the IT infrastructure library (ITIL) provides. Another important international standard is the ISO/IEC 27001:2005 for the management of IT security. This standard is to establish the integrity, confidentiality and availability of information and data in business processes. ORGA GmbH specialist for IT service and consulting the ORGA offers innovative SAP solutions and services for mid-sized companies. Objective of the ORGA is to increase the competitiveness of its customers. Therefore the cost effectiveness by systematic optimization of customer processes for all performance offers of the ORGA in the foreground stands: ORGA SAP solutions for the middle-class professional services consulting module FI/CO, SD, MM, PP, PS, ESS ORGA personnel services HCM consulting HCM BPO ORGA IT service remote system management application hosting application management business process outsourcing outsourcing the ORGA is a subsidiary of FIDUCIA IT AG, one of the largest IT service provider in the German banking sector, and can therefore an extremely powerful and secure infrastructure access.

DatLogistik

Shipping software logistics 3000 forwarding program now with interface for online banking software and the module Dunning expanded performance Dunning description interface – online-banking-software / DATEV / Lexware / CHD and other Dunning is an annoying, time-consuming but necessary activity in any company. The shipping software logistics 3000 was the shipping program now extends in the module – payments with a 3-stage fully automated reminders. Read additional details here: Fiona Philipp. The logistics software now has 2 separate Dunning, once for the warnings / statements of loading equipment in the pallet / load management and are responsible for the reminder of the accounts receivable. Both Dunning have the ability to store text modules for the different Dunning levels. The correct Dunning, the respective unpaid accounts receivable, is detected automatically and the correct Dunning in the corresponding reminder automates taken. With one click, the reminders are created for all unpaid accounts receivable and used the correct Dunning level for the corresponding invoice, if the maturity date of the invoices customer deposited in the freight forwarding software has been exceeded. Dunning also allows only the reminder of individual customer or individual levels through integration of diverse data filter.

A printable reminder list is generated fully automatically. The entire Dunning procedure required the time spent by one click and another click for printing for all due accounts receivable. In the reminders, any due setoffs (vendors) of each client are considered fully automated and performed. A contracting authority his previously exceeded customer deposit credit limit in the freight forwarding software, the user receives an automated credit limit warning in the software order processing logistics 3000. Collected from DatLogistik to the standard accounts receivable is overdue now part of the module payment transactions in the professional version of the Shipping software logistics 3000 – forwarding program version 10.47. At the same time, the module was equipped payments – even with 2 other data interface.