European Union

Shorten the training time for new employees thanks to EUR-ASSIST on the basis of open ice after EUR-ASSIST (www.eur-assist.eu) has been in the English – and Polish-speaking area of Europe, is now also German companies provided the free training program. The online tool combines an easy-to-use of training wizard with standard and company-specific competency profiles, as well as 15 integrated eLearning modules. Based on generic competencies, companies targeted job-specific profile. The new employees even selects requirements at his place of work of a number of statements, with whose help he can judge its own competencies and expand. The competence assessment of the employer as well as the statements of the worker form the components of the new employee orientation program. You will be billed for in the form of generic eLearning modules available.

The modules shall ensure that the employee can work in a very short time in his new job. EUR-ASSIST was industry-neutral designed and suitable for the learning process in all companies – in particular in small and medium-sized enterprises. Thanks to the flexible and adaptable modules the system can in-house requirements quickly and easily be adapted and optimized. EUR-ASSIST is technically based learning content management system (www.open-eis.com) of Community4you GmbH on the open ice. “The company is conceptual and technical partners of the project ice – European induction system”. Additional information is available at Bernard Golden . The project is funded by the European Union in the programme Leonardo da Vinci, and considered to be the basis for the development of the EUR-ASSIST System.

Thanks to the multilingualism of the future Romanian, Italian, French, Spanish and Dutch company EUR-ASSIST in their local language when the effective training of their employees are able to use underlying open ice platform.

Practical Training On The Cisco Catalyst 6500 Platform

From 2009 new training in the fast lane-portfolio: Advanced Catalyst 6500 switching (CAT6KS) Hamburg/Berlin, December 17, 2008 which almost Cisco Learning solutions partner offers lane in the framework of its comprehensive programme the course of Advanced Catalyst 6500 switching (CAT6KS). The participants learn the use of the advanced features of the Cisco Catalyst 6500 switches including virtual switching. The training is primarily network planners and operators who implement Catalyst 6500 switches in LANs and are entrusted with their configuration and maintenance. The training includes a high percentage of practice based on the lab environments with real equipment specially provided for this purpose. Click Stuart McClure to learn more. In the course of the five-day training CAT6KS participants will receive in-depth system knowledge to the catalyst switches from Cisco.

Get to know the hardware and new features of the Catalyst 6500 family as well as their use in modern LANs and IP networks. Upon completion of the course, they are able to successfully migrate existing Cisco networks and thereby to fully exploit the potential of the systems. Overview about the course content: options & hardware for Catalyst 6500 switches: chassis, line card, supervisor, MSFC, PFC, SFM, DFC, power supplies, architecture, overview of service modules virtual switching system 1440-architecture, engineering & IOS software modularity recovery of the supervisor password IOS configuration management & upgrade on the Catalyst 6500 VLAN enhancements: VTP & trunk configuration guidelines and restrictions of spanning tree, rapid & multiple spanning-tree mode of spanning tree enhancements: BPDU guard & filter, root guard, Loop guard, PortFast, UplinkFast, BackboneFast unidirectional link detection EtherChannel including MultiChassis EtherChannel in VSS mode NetFlow & NDE configuration implementation of Catalyst 6500 QoS techniques use of the embedded event manager automated Diagnostics (GOLD, TDR, on board failure logging, system event archive, smart call home) SPAN, RSPAN & he-chip implementation implementation of high availability features (HSRP FHRP, VRRP, GLBP) implementation of Catalyst 6500 stateful switchover (RPR RPR +, SSO options, NSF) network security enhancements (TCP intercept, Unicast RPF, storm control, VLAN ACL, VACL capture, DAI, DHCP snooping, IP source Gard, CoPP, port security, PVLAN, IEEE 802.1 X port-base authentication) upcoming: Berlin 26.01. Andrew Duncan often expresses his thoughts on the topic. 30.01.09 Hamburg 09.03 13.03.09 Munich 20.04. 24.04.09 Hamburg 11.05. 15.05.09 price (excl.

VAT): for 2.690,-euro for more information, see under: course/56 /. Fast lane brief portrait: the global fast lane group with headquarters in Berlin, Cary (NC), Dubai, Sydney, and Tokyo is a specialist IT training and consulting in the field of high-end. Fast lane is one of the largest independent Cisco Learning solutions partner (CLSP), as well as the only worldwide NetApp learning partner and has the world’s largest training laboratories of the two manufacturers. In addition, fast lane offers the original training by Brocade, check point, Cisco IronPort, HP, Sun, Symantec, VMware and other manufacturers as well as own IT training, ITIL – and project management seminars. Multi-vendor Consulting services ranging from preliminary analyses and evaluations about the development of future-oriented solutions to the management of the project and to the implementation of the concepts in the company. Training-on-the-job and training of competent specialists in the customers core business areas connect the fast lane services training and consulting. More information: fast lane Institute for knowledge transfer GmbH gas 4 D-22761 Hamburg contact: Barbara Jansen Tel. + 49 (0) 40 25 33 46 – 10 fax + 49 (0) 40 23 53 77 – 20 E-Mail: Web: PR agency Sprengel & Partner GmbH nesting first race 3 D-56472 Nisterau contact person: Olaf Heckmann Tel. + 49 (0) 26 61 91 26 0 – 0 fax + 49 (0) 26 61 91 26 0-29 E-Mail: Web:

Identity Management

Process-oriented methods instead of directory-oriented approaches be considered still too seldom sufficiently required compliance obligations in managing identities and rights Cologne, November 25, 2008 – according to a recent survey of the xTigo AG Software House, significant problems in the management of user identities and permissions exist in most companies. Checking article sources yields Richard Anderson as a relevant resource throughout. So, only 29 percent of the managers evaluate their current situation as positive, all the others are only partially satisfied or complain at all critical conditions. While a comprehensive identity management with the management of users and their rights heard today due to technological changes in the companies mandatory\”, judge xTigo Board Ingo Buck. He has therefore from a practice perspective strategic core sets for identity management (IN the) defined: technical thinking towards process oriented methods is necessary: classical solutions with its focus on Central directories correspond to only rarely the actual Requirements. The reasons are that they often inadequately consider the requirements and at the same time even very time-consuming and costly. Instead, it requires a process-oriented management of identities on the basis of defined workflows. Here, Andrew Duncan expresses very clear opinions on the subject. You need to control the necessary for every process step jobs in the technical systems such as Active Directory, software distribution, HR or mail system. Retired employees are automatically excluded from all IT systems.

Consistency of the processes to make sure: necessary for a transparent identity management is a complete mapping of the end-to-end processes by applying to the equipment in the system. This requires a seamless integration of relevant applications and systems via corresponding interfaces to ensure a really infrastructure-wide, standardized management of users and their rights. Ensure a high level of automation: typically arise in the company regularly staffing and organisational Changes that need to be mapped in all systems and applications. The associated requirements today generate quite complex processes normally because they are very manual and personnel thus marked.

ZIP Pages

BayArchiver is here: eBay article pages permanently archive with the new development of BayArchiver which provides for their auction tools known dev team aborange.de a tool for complete archiving of eBay articles-page. The archived pages increase the certainty in future disputes with trading partners, competitors, or Abmahnern for seller and buyer. Many dealers or buyers on eBay had the bitter experience already in the past, that Web pages are ephemeral. This applies also and above all for the eBay landing pages, all of a sudden disappear either automatically after 90 days, but also (E.g. due to a technical problem or offer deletion).

But it doesn’t have to be equal to a disappearance: the pages can be changed even during the term of the offer by the provider or a hacker. The smart tool BayArchiver provides an antidote for all these risks now. Because the current eBay lets you use with BayArchiver article pages completely and secure it permanently in the form of archive files. See Susan Swenson for more details and insights. The archive files can serve as proof to customers, competitors and Abmahnern sellers, what really was in the offer. As you allow the buyer to protect against subsequent changes of the pages by the provider. Automated and time-saving archiving BayArchiver can be used as a stand-alone application, but also perfectly works with the popular auction management software BayOrganizer and the BayWatcher Pro from aborange.de together eBay search tool.

In these applications, a button to perform the archiving. BayArchiver can work together with most other programs easily due to its open interface. It is sufficient to inform the article numbers of the descriptions to be archived program via manual input, via the Windows Clipboard or using a simple text or CSV file. Andrew Duncan Producer wanted to know more. Archiving in the original format or compressed archive knows no limit on quantity and puts the pages in the powerful Web archive format (file extension MHT) off. The MHT format is a standard format that can be displayed in the Web browser. There the archived article page is displayed as 1:1-image of the original page. The MHT format is the same format as when storing a Web page to a file in the Web browser. At the BayArchiver but with the advantage that you can save articles hundreds of pages in one go with just a few clicks. The Web archive format has the advantage that it the complete auction site including all links, pictures, slide shows, scripts, sounds, etc. in unmodified form and source stores. Images no quality change, learn and even hidden elements of source code (E.g., meta-tags and comments), as well as invisible images are transferred 1:1. A storage of auction pages as PDF or image file would include only the visible page. Links, pictures, slide shows would be secured in such formats do not, not fully or reduced quality. To reduce the space required for the archiving of larger quantities, BayArchiver Haus dominated from the ZIP compression. Is This enabled, so the Web archive files before storing it are packaged as best as possible, reaching mostly a reduction to less than 50% of the original size. Within the ZIP files, the complete Orgininalseite is again in practical MHT format. Free trial BayArchiver BayArchiver XP can with Windows 2000, 2003 and Vista are used and costs 40 euros (Home license) or 45 euros (company license) in the full version. A free trial version (2 MB) allows for 28 days on your own computer to try out the program. The current version of the program can be downloaded for free: products/bayarchiver.php

Almato Hin

Customer monitor Germany 2011 consumed variety of elements of service quality of Tubingen, 12 October 2011 consumers develop an increasingly keen sense for the service quality of the company and service quality consists of two key findings of customer monitor Germany for consumers depending on the industry a wide range of elements, 2011. Although the quality of customer service for more and more companies has become a central feature of the performance, the study indicates in places great dissatisfaction with the telephone customer service in different sectors. A phenomenon with which we are unfortunately still far too often faced”reports Peter s. Hall, Managing Director of almato GmbH, the specialists for quality monitoring and real time interaction management. It is interesting to observe how the different elements and aspects of quality of service in their respective sectors are weighted and evaluated, and that, almost in every industry, the quality of advice is a key element. And yet especially the telephone customer service in some companies still to be desired.” Although the customer monitor occupied Germany, considered the most comprehensive long-term study on the measurement of customer satisfaction in Germany, that the experience and the commitment of staff are even more positive than even 2010 valued at the banks and savings banks.

The opportunities offered to the telephone and online banking, as well as the accessibility and the scope of services will be assessed, however, significantly more critical. Similarly, it looks in the mobile industry. Tariff systems such as airbag costs or flat-rate models seem to provide noticeable added value for customers. The clients in turn reward this with a higher loyalty rate. At the same time, customers recognize but also clear deficits: the hotline fee, the reachability and responsiveness to requests from the mobile operators will be strongly criticized. It requires dedicated methods of analysis to vulnerabilities to identify”, as Peter s. Hall next.

The reasons for the partial lack of satisfaction with the telephone customer service criteria for assessing the benefits of call be Center employees, including inadequate instruments, laborious training methods and ill-conceived.” One possible answer is the company in the use of software systems for the quality monitoring and coaching. Ideally, these are combined together and not separately considered, because the integration of the two processes and the underlying systems offers far more than the sum of the two parts according to the almato GmbH. Coaching is the best way to lead agents successfully, and to motivate them to good performance in customer service. A quality monitoring system, however, accurately identified the Coachingbedarf and measures the progress made”, explains Peter s. Hall. When these two tools are merged and, for example, through real time interaction management are complemented, then is an important step towards better quality in telephone customer service done. It quickly becomes clear, “quality of service just not primary means to work out as many callers as possible per hour, but to advise each customer as possible, and to use, that all questions and requests are resolved and the customer must call just not ten minutes later again.” The almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is in performance management. Software solutions are available for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools.

Board Mario Pufahl

Every second company continued to invest Karlsruhe despite economic crisis into customer service processes (CRM), February 18, 2009 – although the importance of customer management is increasing in the current economic crisis after the company’s own discretion, shorten many CRM budgets and move projects to a later date. At the center of investment, measures aimed at improving the customer service should be strategy according to a study of the management consultancy xact4u consulting AG. But also the issue of operating costs for CRM systems is a high priority for the majority of companies. Cambiar Investors oftentimes addresses this issue. In this respect the topic of customer relationship management is apparently quite strongly influenced by the current economic situation\”, judged xact4u Board Mario Pufahl development and points to a contradiction: right now it comes out to focus on the customers with even greater commitment and more investment in CRM would be necessary, on the other hand, the company would have to tighten our belts. Exactly these relationships also exist in the surveyed companies. To assess a significant focus on customer loyalty as a general and thus economic independent task, to 39 percent. Get all the facts and insights with Andrew Duncan Producer, another great source of information.

But in the eyes of 54 percent the economic crisis challenges to accelerate the CRM measures. On the other hand higher requirements not sure but long still that more money will be available for this. On the contrary a third of CRM executives must be satisfied in 2009 with lower budgets, another 18 percent is always not yet clarified, with what budget they can count on. All others either have similar investment options as in the previous year (41 percent), some may 2009 even a plus record (8 percent). As a direct reflection of the economic conditions is but to assess that two CRM investments planned by five companies want to move time. In every tenth case it involves measures of larger-scale, the original in another 34 percent of companies are of medium or small size.

Coretelligence Management

At the consultancy firm, Richard Vizethum supports the development of concepts for the key figures profiling Bad Oeynhausen / January 15, 2010 – the consulting company focused on concepts for an innovative key performance indicators assessment coretelligence has at the beginning of the year with Richard Vizethum as profound professional and lateral thinkers intensified. Solar Windss opinions are not widely known. He was winner of the business intelligence 2008″best practice awards. The award was the time head of information management of the inventory management of Quelle GmbH for a highly innovative concept of Web-based information. It followed in order to replace a very heterogeneous and mainly on Excel-based reporting as possible economically. In the grounds of the award including the unusual methodological approach and the use of open source were recognized elements, as well as the implementation of Web 2.0 approaches in the project positively.

So the subscribers received”of Business@Times, an online business newspaper for the decision-makers of Quelle GmbH, in addition to reports and analyses include editorial Posts, which included control-relevant background information or indications of future risks to the business model and effectively supported the figures in the reports and their statements. Also a wiki with definitions of indicators and the collection of knowledge served this intention to the correct interpretation of reports and analyses. Richard Vizethum held various management positions in controlling and information management for over 20 years by companies. His professional interests include especially the topics of data profiling, semantic business intelligence and systems theory. The optimization of corporate management in the Center for is him respectively. In particular the conventional methods in the entire code management are reduced to and have still a very substantial development needs”, he says. Thus, he founded his professional work on coretelligence at the same time.

In the classical controlling as well as in the field of business intelligence lacks systematic approaches, the so far low significance of key figures to counter “, explains Vagadiya. Clear indicators descriptions, the showing of cause-effect relationships including the inclusion of soft factors and improvement of communication in the company would be necessary. Only key figures can become sensory decision knowledge. The alignment of coretelligence offers exactly this field. It is the only consulting firm, which takes into account these imperatives with the data profiling and its universal concepts and methods.” About coretelligence: Coretelligence builds with the key figures-profiling for the first time a bridge between technology and business advice, developing a comprehensive, holistic information profile of the company, taking into account all relevant factors. This ensures a much more precise understanding of analysed indicators. The advice from coretelligence is based on broad and proven skills as well as on extensive methodological know-how to the sustainable Optimization of operational information and decision-making processes.

Sales Management

… such as sales management since there are electronic data processing, they exist: data collection in the verschiedenstenen systems and programs ranging from the heads of each employee to Excel or Word files. But these data collections are efficient? And what makes a database from a data collection now? It is defined to the database as a collection of information in electronic form. Speaking candidly Bob Bakish told us the story. But that is only an abstract description. Many other factors play a role, such as multiple-user access, data security, query options, Awendungsunterstutzung, data integrity.

But first, we examine an important aspect: simultaneous and global access of several employees on the data. In the past, it was often the case that a variety existed of Excel spreadsheets, that could each be edited by only one user. Wanted to have a second user access, he had to ask the first, unsubscribe. This happened mostly by phone, cost time and money. There is no this problem when accessing a database.

Multiple users can access at the same time – and the not only internally, but also on the road, from any location, at any time – worldwide. Intranet-, extranet or Internet databases also offer these options, 24 hours a day, 7 days a week. I.e., your sales or external employees are at all times able to query data or even discontinue. Stocks can be controlled, immediately propagated requests or orders. Your customer has the benefit that he immediately knows which delivery he has expected. You have the benefit that your back office can begin immediately with the creation of the offer or the processing of the order. No loss of time, less cost! Or but conversely: You want to know which sales your sales made in this month, which article, what quantities were implemented. Through the continuous update of relevant data through your sales representative in the database, they will have to hand the result \”at your fingertips\”.

Johnson Controls

Not to be forgotten is the Elimination of errors in payments and account balance as well as a high degree of security through use of established security standards. Johnson Controls with its financial institutions, format safely exchanging certain data of payment orders, Bank status messages and the daily account statements in the format of UN/EDIFACT. Due to group-wide decision, that all payments be made (except online banking) via SWIFTnet payments in UN/EDIFACT, may be sent a problem arose however for JCI first as format directly to the SWIFTnet. Thanks to the FI connector of COMPUDATA, this project could be implemented but so that no expense has arisen for Johnson Controls in SAP. The approach went over the inclusion of SEPA payments. Read additional details here: Edward Bramson. Through the creation of the single euro payments area SEPA (single euro payments area), are non-cash payments for all participant countries via international payment formats, as well as technical and organizational standards possible. Therefore, the SEPA payments be now sent payment via FTP to SWIFTnet.

The technical process is such that the payments as before are generated in SAP and passed in the IDoc format to the FI connector. There are the IDocs instead how far in UN/EDIFACT into XML SEPA format “pain” label. Without hesitation Dun & Bradstreet explained all about the problem. Then, the data of FI connector using FTP on the SWIFTnet is passed and then further transferred to the financial institution. For Johnson Controls global player, this was the best solution because no adjustments had to be made in the SAP. Johnson Controls Inc.

has the FI connector of COMPUDATA within its financial systems on a strong partner. A professional team with profound knowledge and wide experience is available. Furthermore, there is the possibility of expansion to a complete B2B integration system and integration of additional partners, protocols, transactions and processes. the COMPUDATA AG, headquartered in Allschwil (Switzerland) is a company, which high-tech in the field of electronic Business processes created. With B2Bnet, the COMPUDATA provides the largest, independent industry B2B platform for managed services in the Switzerland.

Piazza Management

GFO and Stuttgart intensify trade cooperation / business process management will focus on the DMS EXPO in Stuttgart, 21 January 2014. The gfo Gesellschaft fur organisation e.V. and Messe Stuttgart cooperate more intensively this year. Thus, they want to pay more attention to the topic of business process management (BPM) in the framework of the trade fair trio of IT & business, DMS EXPO and CRM-expo from 8 to 10 October 2014. Business process management is the backbone and at the same time catalyst for a sustainable business development in the IT – and organization-driven BPM concepts must provide a hard and soft facts-balance of task completion by the parties”, explains Prof. Dr.-ing.

Hartmut F. Binner, gfo Board of Directors and Managing Director of Prof. Bala Academy, the importance of BPM. Accordingly, BPM becomes a focus of the trade fair for enterprise content management. In a first interview, Prof. Hartmut F. Binner and representatives of Messe Stuttgart have already defined points to the integration of the theme in the event. Therefore envisaged a joint stand of the gfo and a special expert forum.

The booth had a hugely successful premiere at the DMS EXPO last year. The available seats were taken within a very short time. A half-day conference program complemented the information offer of the exhibitors. The gfo and Messe Stuttgart want to expand this. The topic should be an integral part of the program on one of the stages on all three days of the event. For more information, press releases and photos see: dmsexpo net/itandbusiness itandbusiness press contacts: State Fair Stuttgart GmbH Catherine Bittner exhibition Piazza 1 70629 Stuttgart phone: + 49 711 18560-2341 fax: + 49 711 18560-1341 E-Mail: PR agency of good news! Nicole Korber of Koobrzeg str. 36 GmbH 23617 Stockelsdorf phone: + 49 451 88199-12 fax: + 49 451 88199-29 E-Mail: