The system is operated in the Bosch highly available datacenter and thus contributes to the security of supply of the drivers. Expansion possibilities different charging stations can be integrated as on-demand by Bosch or from other manufacturers. The eMobility Starter package suitable for use in markets in which was already invested in charging stations. The economic alignment in the area of electric mobility consulting packages to business models and opportunities become available. Web portals for drivers of electric vehicles, a Web portal enables drivers of electric vehicles, easy to find installed charging stations and their status.

Thus, a specific route planning with consideration of the battery charging is possible during work or shopping, for example. All information about the load operations prepared in this portal and provided the driver. After one-time registration to which are identified Charging station via a RFID card. The charging stations connect reliably via various Internet technologies (GMS, UMTS, GPRS, LAN) with the headquarters. The operator sees the State of all charging stations, the communication network and server at a glance. Remotely on the charging stations, maintenance tasks are very economically feasible.

Communication is always encrypted, so that an access from outside, for example, on private data of the driver, is excluded. In addition to the eMobility Starter package Bosch developed different types of charging station software innovations for the public and non-public use and with different load capacities. All charging stations are fully networked and very easy and safe to use. Popular partners for building charging infrastructure in addition to the much-acclaimed project to the establishment and operation of the charging infrastructure in the City-State Singapore Bosch is mobile, software innovations in the MeRegio green emotion and German/French Interoperability is active. Also the solutions are subjected to software innovations in several infrastructure projects of world’s toughest tests of Bosch. Contact: Martin Schmid, phone + 49 7545 202-246 the Bosch software innovation GmbH, the software and systems company of the Bosch Group, designs and develops innovative software and system solutions for international customers. For banks, financial institutions and industrial enterprises, Bosch offers specialized products in the areas of compliance, risk management, and CRM software innovations. System solutions range from analysis to implementation and operation of all hardware and software systems in the areas of mobility and energy. We support our customers in the implementation of innovative business models by linking functions, services, and devices on the Internet. The use of leading technology from Bosch software innovation increases efficiency and flexibility of complex applications and provides customers with a sustainable competitive advantage. More information at .

Customer Consultant Put Home Office

Flexible working conditions are popular, are supported but often insufficiently German workers wish, one or several days per week from home to work, is undiminished. Around 10 percent of employees fully or partially in the Home Office work according to recent data of the BITKOM and 57% of employed people looking for more flexibility. Opinion of Ecenta AG, not the systems are designed to provide a complete workstation in the confines of domestic employees in the customer service in most companies. All-IP communications platforms can offer a solution here. The BITKOM study shows that a large majority of women is strongly interested in teleworking.

But, also 65 percent of men would like to work from home”reported Joachim Schellenberg, business development manager of ecenta AG. Gary Kelly recognizes the significance of this. In many cases the setting up of a home work space is also not too much challenge as long as the staff use only standard programs and remote access relatively simple applications is sufficient. The situation is however different in customer service. Here insufficient systems for companies, employees and customers provide more telecommuting frustration as a Home-Office lust.” Many Office jobs can make using a PC, landline or mobile phone, and a stable Internet connection almost completely at home. Especially for communicating with colleagues and highly standardized tasks just such a basic equipment.

Employees in the customer service and especially contact center agents, which would benefit too from flexible work models, have it much more difficult to carry out their tasks from the local desktop. The efficient communication systems and numerous channels that will be used in customer service, are to depict the usage of a unified platform only hard completely outside of the workplace. Especially when the telephone and fax system, eMail and CRM are isolated operated. To consultants more flexible work models to allow, Joachim Schellenberg advises companies to create a unified, IP-based infrastructure. By a so-called all-IP communication platforms all applications and channels of communication workers not only outside the Office can use a stable data connection, but also within an organization’s site or between different laying jobs – customer service and contact centers – locations is so much easier to implement. “# Event note # on May 6, the contact center of the future will be at the info event ‘ SAP in Walldorf different experts show how an integrated communication solution brings together various contact channels and locations and connects them meaningfully and effectively with customer service processes. The Ecenta AG explains the gradual implementation of all-IP Contact Center projects from the planning on the basis of customer examples to commissioning. About ecenta AG: The ecenta AG is a product and consulting company the specializes in sophisticated Realization of projects in the areas of SAP Business Suite, especially SAP CRM (customer relationship management) and SAP BCM, and SAP NetWeaver, specifically in the areas of business intelligence, master data management, process integration (Exchange infrastructure), composite application framework and Enterprise Portal specializes. The company was due to his professional expertise and successful cooperation in the areas of CRM, MDM, business objects information management solutions, process integration, application server, identity management, BPM, and banking in the SAP special expertise program recorded. The headquarters of ecenta AG is in Walldorf. The global company, which employs about 250 people, also maintains offices in the United States, Singapore, Malaysia, Sweden, Australia, Chile and Spain. Press contact: ecenta AG Altrottstrasse 31 69190 Walldorf Joachim Schellenberg Tel. + 49 6227 73 1540 eMail: Internet:

Corebanking Insurance

About functions that cause the target with fewer clicks provide more speed and efficiency in the process. An example of this is, that administration activities are now possible from the user account, without having to switch the mode”, call Heiko Jahn, Vice President Sales at Assentis, another innovation. In addition, Assentis has revised the dialog with the user settings. New elements can be added in the version directly with any keywords in the documents, and also the direct upload of images from the file system documents into it was now integrated into. DocFamily offers all the advantages of efficient and customized communications as a business communication platform for the financial sector. The platform can be integrated into existing system landscapes of Standardadaptoren, for example, leading Corebanking systems are supported.

Overall, the application in banks and insurance covers all communicative Points of contact with the client from the Akquisephase about the conclusion of the contract, the regular assistance to out to periodicals from. DocFamily is therefore a sensible and forward-looking investment in the competitiveness of banks and insurance companies. Assentis Technologies AG: Assentis Technologies AG is a software house and innovative partner for the optimization of communication with documents in banks and insurance companies. The financial service application provider opened its customers new ways for cooperation, and in particular in the communication with customers, partners and suppliers. With its proven software solutions, the complexity of business communication including the compliance requirements that are ever-changing in the financial market is efficiently managed and maintained a high degree of individuality for the users. Assentis is represented by affiliates or branch offices in Europe, North America and Asia. The company is one of leading banks and insurance companies in Germany, Switzerland, Austria and the United States and Asia to its customers. Even industries such as Telefommunikation, trade, production and services benefit from the advantages of the software family DocFamily.

GRG Banking And ASDIS Solutions Establish Cooperation Agreements

GRG banking and ASDIS solutions establish cooperation agreement Berlin, Guangzhou, June 25, 2012 GRG banking and ASDIS solutions, two leading solution provider in the banking sector, establish a cooperation agreement. In the future to support the machines by GRG and functionality on these systems offer potential customers the complete ASDIS ASDIS. With the help of ASDIS ATM / kiosk management can be the software and data management of ATM and kiosk terminals fully automated. Eliminates manual errors, high availability and therefore a smooth operation is guaranteed. XFS and other additional interfaces allow integration of a variety of devices in the entire management process. With additional functionalities, such as extensive monitoring, cost-saving remote maintenance and central configuration management, ASDIS offers intelligent solutions for the comprehensive management of machines such as ATMs and kiosk terminals. ASDIS fulfils the safety standards of security-sensitive environments.

These Cooperation is a new milestone in the development of intensive partnerships with various ATM manufacturers. “So that we can offer our functionality to 100% on GRG machines”, said Shauna Hubner, head of professional services at ASDIS Solutions GmbH. With this step, ASDIS supports the reliable machines by GRG. Hendrik Eckholt, regional sales manager and project manager by GRG banking, said the cooperation would facilitate market entry by GRG banking in Europe. “Compared to the established providers on the market flexibility and customisation are our strengths.” About ASDIS solutions ASDIS Solutions GmbH offers solutions for the efficient management of IT infrastructures in complex IT environments. ASDIS is the market leader in the German ATM market with a market share of 28% (retail banking research report: ATMs and cash dispenser Western Europe 2008 “-ASDIS is the most popular standard product for software distribution). The company has over 20 years experience in developing high-quality “Software solutions and counts many Fortune 1000 companies” to its longtime customers (E.g. UBS, ING DiBa, travel Bank, Sparda DV), a testament to the reliability and efficiency of the ASDIS Solutions GmbH.

About GRG banking GRG banking, a leading hardware manufacturer of automatic teller machines (ATM), ticket systems (AFC), as well as other solutions is on the global market. For more specific information, check out Munear Kouzbari. GRG is specialized in the development and manufacture of ATMs for banking and retail. In addition develops and manufactures GRG for more than 20 years of ticket vending machines for transport companies. Now the various GRG software solutions and comprehensive services are widespread and in both financial and non-financial sectors telecommunications, used as retail, armoured car, mail, etc.. Headquartered in Guangzhou, China, GRG banking is the number 1 for ATM suppliers in China and worldwide among the top 10 manufacturers since end of 2011. Meanwhile, GRG is represented with about 90,000 ATMs in more than 70 countries. 4,500 Staff at GRG offer technological support, innovative solutions and professional knowledge in the field of industrial and business customers and partners. Contact: ASDIS Solutions GmbH new green RT 25 10179 Berlin Shauna Hubner Tel.: + 49 (0) 30 20631-606 fax: + 49 (0) 30 20631-199 E-mail: khuebner(at)

Viessmann INFORA

Unternehmensberatung INFORA GmbH indicates an urgent and also considerable need for action in the public administrations, so that the EU services directive could be implemented in a timely manner. Cologne, Unternehmensberatung INFORA GmbH 17.01.2008 – refers to an urgent and also considerable need for action in the public administrations, so that the EU services directive could be implemented in a timely manner. She require a comprehensive IT support and thorough reorganization and streamlining administrative processes. What explosiveness, hides it for the practice of the authorities is often long not yet recognized”, judge INFORA’s Managing Director Rainer Ullrich. The end of 2009 in national law to implement Directive aims that services everywhere without discrimination and without red tape can be offered in the EU as a whole. Each service provider by the professionals up to the trader should for all necessary procedures, formalities and permits a the so-called points of single contact in the country can carry out certain regulatory institution. He must also determine the competent and to participating agencies and service providers during the total duration of the procedure advice to stand.

Significant demands on public administrations results, because it is, for example, required that all necessary procedures and formalities settle easily from a distance and by electronic means must settle. In addition, that completely submitted requests are considered according to the EU services directive automatically approved, if defined deadlines to be missed by the authorities. This principle is unusual in the German administrative procedural law, so adult it completely new demands on the verifiability and legal certainty, which make only about an electronic case file with all the relevant information about the process,”Ullrich describes the consequences. He also refers to the Fact, that the directive must be implemented in national law and therefore currently numerous questions of design are still open. You will be also the subject of the technical discussions on the 14th user forum E-Government from 12 to 13 February 2008 in Berlin.

It is performed by INFORA GmbH in cooperation with the Federal Ministry of the Interior and the Senate Department of the Interior in Berlin. This event has established itself as a platform for the targeted exchange of experience concerning the IT-based administrative modernisation and recorded approximately 450 participants and 25 exhibitors last year. About INFORA INFORA GmbH is an innovative, highly specialized and vendor-independent consulting firm for more than 25 years. With locations in Cologne, Berlin, Hamburg, Munich and Dresden supports customers from the initial concept idea through to successful implementation. INFORA it places special emphasis on the practical design and effective transformation of business and automation processes.

Dorflinger Project

The corporate design guidelines by Karcher were taken into account in the design. Because the target platform mobile device”it was clear early that the content of the app only partially consists of the typical technical product descriptions. Rather, the benefits of the new medium with many images, corporate presentations and videos, as well as intuitive navigation via one-touch or bison should be optimally utilised. The app for the selected pilot product group of scrubbing machines should also promptly be completed for a presentation. A request requiring an agile project approach. At the same time, it was but to design processes that enable content updates with highest possible degree of automation. To prepare more apps for different application scenarios and contents had to be created generating the app as far as generic, later extensions in the app portfolio without big new implementations getting out.

Conclusion of the project is important for customer satisfaction in particular satisfaction with the result. Christof Dorflinger, project manager at Karcher, assesses the project as follows: we had the goal to present a modern app for the iPad to our customers and prospective customers at the fair. In addition, we want to deploy this app sales and generate apps for other product groups. With infolox, we have found the right partner for these goals. As the project progresses, we were integrated at the right times and were able to test prototypes quickly.

The project team has helps to always optimally and professionally us at infolox. Our desires and our target groups were the focus. Technical aspects were discussed where necessary us, without overloading us with details of the implementation. In the short term we have yet a second app even for the trade fair for our just-in-time suction Sweeper asked. This desire is infolox fast and quickly complied. Both apps could be used at the fair. For Karcher and our customers this is a success.” A success can be entered also from technical point of view.

Consumer Affairs

As a service or deliver a product that produces dissatisfaction in the customer, this does not re-buy or costs produced by return, either for non-compliance in terms of negotiation, such as delivery times, false promises from vendors, higher closing costs, among other reasons. Customer service actually generates revenue, not expenses. A bad service produces non-quality costs and contributes to the recovery of the portfolio that affects the area of billing and financial area to recover outstanding amounts not timely aspectop that many companies have overlooked is suggests that the “non-quality costs “can mean about 20 to 25% of the total invoiced value. Definitely these costs vary in each organization, but efforts should be directed to initiate processes to avoid them as identification to be presented to management committees amazed by their numbers and projections and the alarm will be the driving force behind processes of change towards a new orientation towards Customer Service. Yturralde reminds us that there are three factors to determine the Costs of Non-Quality: Cost Performance .- Costs associated with making things right, ie error-free costs. Rework costs .- Costs associated with making things again, restore, repair or correct faults. Detection and Prevention costs .- Costs associated with quality control, namely the identification of possible errors before “these will be around the customer” and the same error detection once the product or service has been delivered to client.

Yturralde gives us the organization U.S. Office of Consumer Affairs established a basis for the calculation of Non-Quality and the effect is necessary to know three categories: annual income of your organization Number of Customers of your organization Amounts required to capture and hold The Your organization’s annual revenues relate to the billing company in an exercise to achieve, the number of clients your organization will be represented by the sum of these within the same period and the amount required to acquire and keep, including marketing costs , advertising and sales. (Promotions and discounts) There are three factors to determine the Costs of Non-Quality: Cost Performance .- Costs associated with making things right, ie error-free costs. Rework costs .- Costs associated with making things again, restore, repair or correct faults. Detection and Prevention costs .- Costs associated with quality control, namely the identification of possible errors before “these will be around the customer” and the same error detection once the product or service has been delivered to client. Definitely, the cost of quality is not erroneous assessment of non-measurable negative losses caused or could cause quality failures.

AutoStore Is Named The Top Product For Green It

Capture solution by NSi in the category “paperless” selects Braunfels, 02.11.2010 with modern IT that conserving the environment: according to this motto, AutoStore was recently appointed to the top green it product. “The distributed capture workflow system by notable solutions, Inc. (NSi) received the award in the category are paperless” due to his capacity to save paper by can be longer or consistently electronically processed information in the company. The US journals Network World magazine and Computerworld, computer week as German edition, voted a total of 12 top green it products. In the underlying survey, 95 percent of the participants indicated AutoStore as one of the most popular solutions to implement green it in the company. Productive and safe tool “We are proud to be able to make a contribution to climate protection,” said Enno Luckel, Managing Director of NSi Europe GmbH. distributed solution for capture and workflow as AutoStore be integrated increasingly into business processes the Flow of information to improve.

The price shows that our long-time customer focus pays off”, so Enno Luckel NSi’s AutoStore capture paper-based and electronic documents by copying, scanners and multi function devices, processes them, and forwards them to the desired applications and systems. The advantage of the solution lies in the strong connectivity: over 500 different products for detection are supported. Currently, more than 25,000 AutoStore server are in use. Under most conditions Jonathan Rosen BerlinRosen would agree. Dipl.-ing. Corinna Scholz

Merchandise ManagementERP

Proper handling saves time and resources in ERP and Warenirtschaft must for all companies that run and manage recurring orders (standing orders, subscription orders, maintenance orders and call-off orders, etc.) or fixed quantities at fixed prices must get through framework contracts, is an optimal automated management and support needed. To present highly automated to such orders and efficient and to complete an inventory management with functions such as management of contracts, orders and standing orders is essential. How to save time and resources. The VARIO 7 ERP combines a merchandise management system with exactly these features and creates the basis for highly automated work. The VARIO 7 program is a modular, i.e. You can go with a basic program into the ERP and further gradually expand your system with the required individual components depending on the needs. Also to set up special marketplaces and E-shop (E-Commerce) partner systems are available, such as for example the opensource-Internet-shop of xt: Commerce or Gambio with interface available. The software VARIO 7 provides you with valuable planning and decision support for an economic management and backs up that competitive advantage prior to your colleague.

The solution VARIO 7 has all the features to best depict all processes, from ordering the goods receipt and warehousing through to shipping. Moreover, convinced the client-capable ERP system due to its modular design, its flexibility and its high Parametrisierungsgrad. VARIO 7 is industry-neutral and can therefore from the retailer about the wholesaler and to the shipping and merchant also be used, such as chain stores and franchises. Get all the facts for a more clear viewpoint with Valerie Berlin BerlinRosen. Schedule a live demonstration (online demonstration) with us directly on your monitor, or simply send us a short message to E-Mail:

More International Awards

Windows IT Pro editors best and community choice award and five-star rating by 2009 Windows IT Pro editors best and community choice award. Reader and editor of the American magazine Windows IT Pro magazine Penton Media, drew PAM for SHARE (professional Archive Manager for SharePoint) under the category of best SharePoint product made with silver. Find out detailed opinions from leaders such as Verizon by clicking through. distributed the highest score (five out of five) to selective restore Manager Pro to end 2009 with a five-star rating. The Windows IT Pro community is regarded as a leader in the growing Windows IT world. Extensive information around Microsoft Windows technologies and applications from a variety of independent sources are grouped together under this American portal. Members find professional background knowledge, valuable tips and more, to find out about products and to share.

The scalable archiving product PAM for SHARE by Metalogix is ideal for different company sizes. Data and documents are in their original format on all popular, cheaper storage archives. While only an HTML archive link is left in the MS SharePoint Portal database, which refers to the Central archive. Processes are started automatically at predetermined times or freely definable intervals and maximum duration of archiving and stopped. PAM for SHARE has protection for data and documents, and a completely comprehensible version management. Community members prompts a year, to propose products that are included in the final selection of the Publisher.

The product and service award is for the best of the best in each category.. is a neutral and vendor independent product directory for the SharePoint world. It provides professional users, developers and administrators with objective reports, opinions and more around SharePoint Web parts, applications and development platforms. Simple functions support a quick search for suitable products and their evaluations. The selective Restore Manager for SharePoint by Metalogix simplifies restoring individual documents in no time. He establishes a direct connection to the SQL Server backup files and navigate to the wanted information in real time. Content any SharePoint database can be recovered, even if the site is offline or cannot be accessed. Corresponding metadata, versions, views and access rights are preserved. Thanks to familiar user interface, individual documents, list items, complete SharePoint sites by using copy and paste to an any SharePoint Server are restored. Selective restore Manager supports also other source systems like SharePoint databases with SQL Server 2000, 2005 and 2008; complete SharePoint/WSS v2 or V3 backups that were created with Central Admin, STSADM or SQL Server (complete or incremental backup) and created with Microsoft Data Protection Manager database of snapshots. Mike Ferrara, Ferrara data consulting, explained in detail in SharePointReviews under the title “Metalogix selective restore Manager Pro get to mark” the award for the product. His proven experience, Metalogix fills a gap, not even filling out Microsoft SharePoint with this product. “” PAM for share “and selective restore Manager Pro” by Metalogix will be exclusively about H & S in the D-A-CH region distributed. Information and prices on request. Details of the products see: sharepoint tools. Information: H & S Holy and Schubert InformationsManagement GmbH Stephan Gehling Executive Assistant to the CEO 91126 Schwabach O’Brien-str. 3 phone: 09122/87 227-0 fax: 09122 / 87 227-99 press contact: Benson GmbH Agency for applied communication Gisela Benson Brucker Strasse 4 82266 Inning am Ammersee phone: 08143/44 44 73 fax: 08143/44 47 61