Ralf Kogeler

For banks, aspiring for a refocusing on its core business and the quality of advice in the branches, external service providers can reach so Bach, a significant improvement in the quality of the processes, as well as a transparent and stable level of service. Economic benefits are added due to the effects of scale, resulting in improvements for all those involved with increased end customer satisfaction by high expertise and an optimized process. To note however is that a customer-centric strategy requires technology, which integrates data, processes and people to get a consistent picture of the customers and to use these as needed and advise. The customer service is outsourced, must both the Bank as also the service providers can access this system. In addition to the technological challenges are”the specifics of the outsourcing of telephone customer service in the banking sector particularly in the strict legal conditions and privacy policy which applies to note it, Bach said. From 23 to 24 can present themselves to experts around the topics of customer, call and contact center management in the Forum of Messe Frankfurt and replace. The human and technical safeguards are”here far more stringent than in other industries, the Managing Director of the be.connected added.

Contractors who apply for the multi-tenancy with the BFin according to the banking law, must also have a data protection and money laundering officer as well as a compliance officer. Only under this condition it is possible to service providers, for more services such as customer acquisition to offer lead management or direct marketing.” About the trade fair be.connected: from 23 to 24 September 2010 is be.connected the new specialist trade fair in Frankfurt. Instead of. At around 2,300 sqm of exhibition space, 50 expected exhibitors from Germany, Austria and the Switzerland present products, services, solutions, and services for a future-oriented, efficient and economically attractive Customer Center. About walter services: Walter services throughout Germany is number two of the call center industry.

This emerges professional call center from the magazine’s annual ranking, which annually determines the leading service providers in the industry based on information such as turnover, number of employees, customer contacts or locations. With around 203.000.000 customer contacts and a net crude income of 203.781.273 euros, walter services is advanced according to 2008 again from third to second place. According to CEO Dr. Ralf Kogeler was this success through the restructuring and favoured greater alignment of the company on the new customer sales last year: 2009, all German subsidiaries to the walter services GmbH have been merged. In addition, she have Acquisitions two source call center at the end of 2009, as well as the SEB card service GmbH as of March 1, 2010 the position strengthened by walter services in the Keybranchen Commerce and finance. Especially with BPOs in the Banking segment on basis of multi-tenancy you would continue to grow, Dr. Kogeler performs. As external service provider walter services holds here has a unique feature in Germany. Contact: be.connected. GmbH main street 1-3 65344 Eltville phone: 0 61 23.70 98 31 E-mail: Internet:



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