There is a purely commercial approach and rentier in the direction of the companies, as well as a mixture of beliefs and values, some contradictory, about the man and the work (p. 42). These contrasts are part of the reality that most of the organizations in the country live. Despite the ups and downs that occur in them, consider investing in training of people. What most helps the organization achieve success in their processes, is definitely count on people highly prepared and identified with the organization. . Check out Rory Sutherland for additional information. Granell and Parra (1994) estimate that the management of human resources in Venezuelan organizations is very operational, focusing on tasks of personnel management which revolve around more traditional functions of recruitment, selection, induction, compensation, collective bargaining and training. The Organization, as a whole, and especially in the high management and management of line, with few exceptions, are not involved in issues relating to its people and tend to delegate them to experts in industrial relations, psychologists and other professionals who are not involved – and often do not even know – plans and strategic goals of the company.

Therefore prevails a vision short-term, with an evident absence of planning of human resources, design and definition of policies, which serve as a support to the implementation of standards and procedures. In this framework of ideas, it is important to note, that the human resources unit must assume a leadership course, explain the reasons and processes of change, and promote training and permanent and systematic communication. The human resources unit should become the business partner and contribute to the efficiency and organizational effectiveness. So it is necessary that become Adviser, which is conducive to and make the change process understandable to the managers and workers. This regard Denison (1991), says: the effectiveness is a function of the policies and procedures used by an organization. Specific procedures, especially when they belong to the management of human resources and the internal environment of a company, influence performance and effectiveness.



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