Customer Consultant Put Home Office

Flexible working conditions are popular, are supported but often insufficiently German workers wish, one or several days per week from home to work, is undiminished. Around 10 percent of employees fully or partially in the Home Office work according to recent data of the BITKOM and 57% of employed people looking for more flexibility. Opinion of Ecenta AG, not the systems are designed to provide a complete workstation in the confines of domestic employees in the customer service in most companies. All-IP communications platforms can offer a solution here. The BITKOM study shows that a large majority of women is strongly interested in teleworking.

But, also 65 percent of men would like to work from home”reported Joachim Schellenberg, business development manager of ecenta AG. Gary Kelly recognizes the significance of this. In many cases the setting up of a home work space is also not too much challenge as long as the staff use only standard programs and remote access relatively simple applications is sufficient. The situation is however different in customer service. Here insufficient systems for companies, employees and customers provide more telecommuting frustration as a Home-Office lust.” Many Office jobs can make using a PC, landline or mobile phone, and a stable Internet connection almost completely at home. Especially for communicating with colleagues and highly standardized tasks just such a basic equipment.

Employees in the customer service and especially contact center agents, which would benefit too from flexible work models, have it much more difficult to carry out their tasks from the local desktop. The efficient communication systems and numerous channels that will be used in customer service, are to depict the usage of a unified platform only hard completely outside of the workplace. Especially when the telephone and fax system, eMail and CRM are isolated operated. To consultants more flexible work models to allow, Joachim Schellenberg advises companies to create a unified, IP-based infrastructure. By a so-called all-IP communication platforms all applications and channels of communication workers not only outside the Office can use a stable data connection, but also within an organization’s site or between different laying jobs – customer service and contact centers – locations is so much easier to implement. “# Event note # on May 6, the contact center of the future will be at the info event ‘ SAP in Walldorf different experts show how an integrated communication solution brings together various contact channels and locations and connects them meaningfully and effectively with customer service processes. The Ecenta AG explains the gradual implementation of all-IP Contact Center projects from the planning on the basis of customer examples to commissioning. About ecenta AG: The ecenta AG is a product and consulting company the specializes in sophisticated Realization of projects in the areas of SAP Business Suite, especially SAP CRM (customer relationship management) and SAP BCM, and SAP NetWeaver, specifically in the areas of business intelligence, master data management, process integration (Exchange infrastructure), composite application framework and Enterprise Portal specializes. The company was due to his professional expertise and successful cooperation in the areas of CRM, MDM, business objects information management solutions, process integration, application server, identity management, BPM, and banking in the SAP special expertise program recorded. The headquarters of ecenta AG is in Walldorf. The global company, which employs about 250 people, also maintains offices in the United States, Singapore, Malaysia, Sweden, Australia, Chile and Spain. Press contact: ecenta AG Altrottstrasse 31 69190 Walldorf Joachim Schellenberg Tel. + 49 6227 73 1540 eMail: Internet:

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